Simplify and Automate Call Routing
SmartRoute greatly simplifies setting up call routing rules for users and administrators. With LiteScape SmartRoute users can make flexible call routing decisions based on: Phone Number patterns and their own Presence, Location, and Calendar. LiteScape SmartRoute is a framework, providing interfaces for custom Routing Strategies for Incoming/Outgoing calls.
Flexible routing strategies
Route based on different strategies
The product ships with a set of pre-built extensible routing strategies:
Enterprise policies – Users, groups, and corporate policies.
Presence/Availability – Users can set routing rules based on their presence/calendar status including: “Free”, “Available”, “Busy”, “In a meeting”, or “On a phone call”.
Office Location (SPM) –
- Users identify their routing preference by using RFID, Magnetic cards, Biometric and barcode based tagging. SmartRoute dynamically routes the call to the closest phone to where the users at.
Phone Number Mask
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- – Using partial or full number patterns, users can define rules to treat calls based on caller/called number information.
Directory lookups (DLF) – Dynamically decides where to route calls to based on external corporate directory servers.
Cisco presence – “Cisco Presence” rule type uses Cisco Unified Presence data to decide on where to route calls.
Rate – Control which route the call should use based on the rate (cost) of the call.
Presence, Location and user identification based routing
- Routing rules can be defined to follow the user’s presence/location: SmartRoute routes incoming calls to mobile or another person designated by the called party as delegate. User can establish different call-treatments for different callers SmartRoute determines dynamic location using GPS, SIMPLE, RFID/Magnetic/Biometric readers User can set rules from any desktop/modern smart-phone
